Order processing

SCRATCHINGS and CHUTNEYS (non perishable):
We’ll process and send your order for delivery in 1-3 working days. If you require delivery on a certain day please leave a note at the checkout or email sales@crustypie.co.uk for assistance. We use DHL and Royal Mail delivery services.

PIES, PASTIES, SAMOSAS, SAUSAGE ROLLS (perishable):
We offer delivery every Thursday. Please choose preferable delivery date from calendar feature at the CHECKOUT. Weekly orders close Tuesday noon.
We process all online PIE ORDERS and reply to emails on Mondays, Tuesdays and Wednesdays.

Delivery

Online orders are freshly baked and sent out on Wednesdays for delivery on Thursdays/Fridays delivered by DHL courier service/ Royal mail special delivery. If you have a preferred delivery week in mind please use delivery date calendar at the CHECKOUT to specify.

DHL provides a 1h window in the morning on delivery day. If no one is in, they will aim to leave safe or with a neighbour, instead of redelivering because of the nature of the product.

Please make sure to add a preferable safe place at Checkout in case nobody is in to accept your parcel.
97% of deliveries arrive within 24h of dispatch, however our pies are sent out in temperature controlled packaging to last for over 48 hours.
Please note that next day delivery cannot be guaranteed.

Local orders

Orders can be collected from our bakery on Wednesdays and Fridays. Please add preferred collection date in order notes at the Checkout.

Packing and Postage Charges

UK Mainland – – DHL standard £7.99 – 1-2 days
UK Mainland – – DHL AM £11.99 – next day delivery before 12:00
UK Mainland – free delivery for orders over £80
UK Mainland – Royal mail tracked 48 – pork scratchings and chutneys only – £3.39
Scottish Highlands and Islands – £17 – Royal Mail Special Delivery
Chanel Islands – £17 – Royal Mail Special Delivery
Northern Ireland – £17 – Royal Mail Special Delivery
Rep of Ireland – £17 – Royal Mail Special Delivery

Packaging

We’re proud to be working with local family business Puffin Packaging who supplies us with fully recyclable, temperature controlled packaging. Our pies are freshly baked and packed into paper bags which are then placed in our new cardboard boxes with wool insulation liners and ice packs to last for over 48 hours.
Please add any gift messages you’d like us to place within the parcel in the notes section at the checkout.

Tracking

You will receive an email and a text message from DHL/Royal Mail once your order has been booked in for delivery by us.

DHL Customer Service: 02476 937 770
DHL customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.

Incomplete or Inaccurate Addresses
Our courier will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call 01274 673664.