Our online shop is now closed.
We send out our pies weekly on Wednesdays. Choose your preferred delivery week at the checkout.
Collection from bakery is available on Wednesdays.
Cut off point for each week’s delivery is Monday midday.
Order processing
We will process your order during normal office hours. It may be the next working day if you have placed your order after 3PM. We will send a confirmation when to expect your order to arrive. We aim to post on the next available dispatch day unless specified otherwise in EXPECTED DELIVERY dropdown menu at the CHECKOUT.
Delivery
Online orders are sent out weekly on Wednesdays for delivery on Thursday/Friday delivered by DHL courier service. If you have a preferred delivery week in mind please choose from EXPECTED DELIVERY DAY dropdown menu at the CHECKOUT.
We use DHL courier services and aim to deliver within 2 business days from baking.
DHL provides a 1h window in the morning on delivery day. If no one is in, they will aim to leave safe or with neighbour instead of redelivering because of the product nature. Please make sure to add a preferable safe place at the Checkout in case nobody is in to accept your parcel.
97% of deliveries arrive within 24h from dispatch, however our pies are sent out in polystyrenes boxes with dry ice to last for over 48 hours.
Please note the next day delivery cannot be guaranteed.
Local orders
Orders can be collected from our bakery on Wednesdays. Please choose COLLECTION DAY from EXPECTED DELIVERY / COLLECTION DAY drop-down menu at the CHECKOUT.
Packing and Postage Charges
UK Mainland – £6.99 – DHL
UK Mainland – free delivery for orders over £60
Scottish Highlands and Islands – £17 – 1-2 day service – DHL
Chanel Islands – £17 – 2 day service – DHL (not recommended for pie orders)
Northern Ireland – £17 – 1 – 2day service – DHL
Rep of Ireland – £17 – 1 – 2day service – DHL
Packaging
We send out our pies in polystyrene boxes with bubble wrap and dry ice to last for over 48 hours.
You are welcome to add a customised message to your order. Please add it at the CHECKOUT.
Tracking
You will receive and email and text message from DHL once your order has been booked in for delivery by us. If you require your tracking code, please contact us via email on sales@crustypie.co.uk or phone us on 01274 673664.
DHL Customer Service: 02476 937 770
DHL customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.
Incomplete or Inaccurate Addresses
Our courier will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call 01274 673664.